INFORMATION

ORDERING

 

How do I place an order?
Browse the collection, select your size and preferred piece, then proceed to checkout. Once your order is confirmed, you’ll receive an order confirmation through email.

Can I cancel or change my order?
Orders are processed fairly quickly, so changes or cancellations may not always be possible. If you need to make a change, contact us as soon as possible with your order number.

Can I order more than one item?
Of course. Add everything you want to your cart before checking out. Your order will be packed and shipped together whenever possible.

SHIPPING

 

Where does STAIN ship?
We currently ship nationwide within the Philippines.

How long does shipping take?
Orders are usually processed within 1–3 business days. After your order has been handed over to the courier, delivery generally takes around 3–7 business days, depending on your location and the courier.

Please keep in mind that these are estimates and delays can occasionally happen once the package is with the courier.

Will I receive a tracking number?
Yes. Once your order has been shipped, tracking details will be sent to the email provided at checkout.

I haven't received my tracking information. What should I do?
Please allow up to 3 business days for your order to be processed. If you still haven't received an update after that, check your spam or promotions folder, then reach out to us at staystained@gmail.com with your order number.

Which courier do you use?
We work with trusted local couriers to get your orders to you. The courier used may vary depending on the order and destination.

What if my package is delayed or lost?
Once an order has been handed over to the courier, delivery is handled by the courier. If your package is delayed, stuck in transit, or appears to be lost, contact us and we'll help you check its status and coordinate where possible.

RETURNS

 

Can I return my order?
Yes. We accept return requests within 7 days of delivery.

Items must be returned in their original condition: unworn, unused, unwashed, with all original tags attached, and in their original packaging.

How do I request a return?
Email staystained@gmail.com within 7 days of receiving your order. Include your order number and the reason for your return.

We'll review your request and, if approved, send you the return instructions.

Do you offer exchanges?
We currently don't offer direct exchanges.

If you need a different size, you may return your original item for a refund and place a new order for the size you need, subject to availability.

What if I received the wrong or defective item?
If something isn't right with your order, contact us as soon as possible at staystained@gmail.com with your order number and clear photos of the item.

We'll review the issue and work with you on the next step.

Are sale items returnable?
Unless otherwise stated on the product or during a sale, our standard return policy applies. Items marked as final sale are not eligible for return.

PAYMENTS

 

What payment methods do you accept?
Available payment methods are shown at checkout. We aim to make checkout as simple as possible while keeping the process secure.

My payment went through, but I didn't receive an order confirmation. What should I do?
First, check your spam or promotions folder. If you still can't find your confirmation, email staystained@gmail.com with your name and payment details so we can check your order.

SIZING & PRODUCTS

 

How do STAIN pieces fit?
Our pieces are designed with the intended fit of each garment in mind. We don't follow one universal fit across every release.

For the most accurate fit, check the size guide on each product page before ordering.

What if I'm between sizes?
We recommend comparing your measurements with the size guide provided on the product page. If you're still unsure, reach out to us and we'll help you choose.

Will sold-out pieces be restocked?
Some pieces may return, while others are made as limited releases and won't be reproduced.

We'd rather keep each release intentional than produce endlessly just to keep something available.

Why can pieces look slightly different from one another?
Some STAIN pieces are designed with washed, distressed, faded, or hand-finished details. Because of the nature of these processes, slight variations may occur between garments.

These aren't imperfections we're trying to hide. They're part of what makes each piece feel like its own.

ABOUT STAIN

 

What is STAIN about?
STAIN is built around the idea of DON'T STAY BLANK.

We're interested in clothing that feels personal. Pieces that become part of how you dress, move, and express yourself rather than simply carrying a logo.

We put a lot of thought into the fit, fabric, construction, treatments, and smaller details because we believe those things matter just as much as what's printed on the front.

Why is it called STAIN?
A stain changes something permanently. It leaves something behind.

That's the idea behind STAIN: creating pieces that feel like they have a presence of their own and become part of the person wearing them.

CONTACT

 

Still have a question?
If you couldn't find what you're looking for here, we're always happy to help.

Email us at staystained@gmail.com and include your order number if your question is about an existing order.